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Single Family Residential - Limited Lifetime
MF Residential or Commercial - 25 Years
Residential property where the owner resides (limited to original owner)
0 to 25 years, full purchase price of products.
25+ years, 50% of purchase price of products.
All other owners and uses (limited to original owner)
0 to 15 years, full purchase price of products.
15 to 25 years, 50% of purchase price of products.
**If you would like to read the full warranties in depth feel free to keep scrolling below!
Arbors Direct extends the following Limited Warranty (the “Warranty”) to original purchasers of its materials and components (the “Product”).
An “Original Purchaser” is a retailer, distributor, builder or supplier that purchases the Product or the first individual homeowner who purchases the Product from a retailer, distributor, builder or supplier, whether or not the Product has been installed.
This Warranty is not transferable to subsequent owners of the property on which the Product has been installed.
Excepting finishes, which are addressed below, Arbors Direct warrants that when used under conditions of normal use and service and when properly installed in conformance with all Arbors Direct installation instructions and all governing building codes, the Product shall conform to the specifications set forth in Arbors Direct’s published specifications in effect as of the date of shipment by Arbors Direct and shall be free from defects in material and workmanship. Should a Product prove defective after review by Arbors Direct of any claim, Arbors Direct will provide replacement parts of those materials that it deems defective after its review. Installation and labor costs are NOT covered under this Warranty.
Single Family Residential - Limited Lifetime
MF Residential or Commercial - 25 Years
Arbors Direct warrants that the finish it has applied to the product will be free from defects. When used for its intended purpose, properly installed and maintained according to Arbors Direct‘s installation instructions, for a period of 10 years from the date of shipment (a) will not peel (b) will not chip and (c) will not crack. This Warranty does not cover against fade or chalk of the Finish due to normal weathering. Normal weathering means exposure to sunlight and extremes of weather and atmosphere, which will cause any painted surface to gradually fade, chalk or accumulate dirt over time. This Warranty will cover Arbors Direct‘s finish against excess color change beyond normal weathering. Excess color change means a change in color of Arbors Direct‘s Finish by greater than four (4) delta E units. Arbors Direct shall have the sole discretion to determine whether the Product exhibits excess color change.
Only “finishes” applied by Arbors Direct are covered under this Warranty; for purposes of this Limited Warranty, “finish” means any paint or coating or cap stock applied by Arbors Direct. With respect to any paint or other coating applied to the Product after shipment by Arbors Direct, Original Purchasers must look to the warranty or warranties, if any, of the paint or coating manufacturer of such paint or coating for recourse as to defects or any other issue concerning such post-shipment, applied coatings.
This Warranty is not transferable and it is subject to the following general conditions and exclusions described below:
There are certain conditions or applications over which Arbors Direct has no control. This Warranty does not cover defects or problems as a result of such conditions or applications, including, but not limited to the following:
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF; ARBORS DIRECT MAKES NO WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE WHATSOEVER WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
By purchasing or using the Product, you agree that you have not and are not relying on any statement, representation, warranty, or agreement, including any representations, warranties or agreements arising from statute or otherwise in law, except for the warranties and representations expressly contained in this Limited Warranty.
Arbors Direct’s provision of replacement parts is its sole liability and entire obligation under this Limited Warranty; Original Purchaser’s remedies shall be limited solely and exclusively to the replacement of defective or non-conforming products. Arbors Direct shall not be responsible for incidental or consequential damages relating to the purchase or use of the Product.
No action arising out of any claimed breach of this Limited Warranty by Arbors Direct may be brought more than ninety (90) days after the claim has accrued.
This warranty gives you specific legal rights and you may have other rights, which vary from state to state. Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty is only applicable in the United States & Canada.
Heartland Pergolas warrants its structures, when properly installed with Hurricane Clips, to withstand damage from wind. We will replace or refund the purchase price of damaged materials. Damaged components are subject to terms below and do not include damage from wind-blown objects.
Heartland Pergolas does not warrant damage from wind without installation of Hurricane Clips
This warranty extends only to the original purchaser. This warranty does not cover the cost of installing any product, the cost of removing or disposing of any product, or the cost of installing any replacement product furnished under the terms of the warranty.
The lifetime coverage of this warranty only covers products used on residential property where the owner resides, during the owner’s lifetime. The warranty period for products installed on property that is not residential property where the owner resides, including but not limited to schools, condominiums, apartment buildings, and rental property – or on property owned by other owners including but not limited to corporations, government agencies, partnerships, trusts, religious organizations, and cooperatives will be thirty (30) years following the installation of the products and is limited to the original owner (non-transferable).
Heartland Pergolas shall not be liable for and this warranty does not apply to any failure, defect, or damage resulting from or connected with the following:
Installation or handling of products after they leave our facility, including any lack of performance or improper performance in any way by the contractor or other installer
Abnormal use of the products
The application of paint, varnish or other coating or chemical not approved by Heartland Pergolas or the application of heat or radiation from an external source such as a barbecue grill, another appliance, fire or reflection from windows or doors
Any lack of compatibility between our products and any other product not manufactured by us that causes damage to or failure of our products
Labor, transportation, or installation costs
Color or pattern variance between any new replacement section or piece and other sections or pieces. (We reserve the right to discontinue or modify any product line or color without notifying the original purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality.)
Damage caused by, among other things, weathering, oxidation, mold, mildew, settling of the building, failure of the structure (including foundations and walls), use of incompatible accessories, fire, flood, lightning, ice, wind-borne objects, earthquake, sun, acts of God, intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot, insurrection or civil disorder, accidents, or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals, or vapors)
Color change due to weathering that is even and equal when exposed to the same or similar sunlight and other environmental conditions is excluded from the warranty because weathering will cause any colored surface to gradually lighten, darken, chalk, or accumulate dirt or stains (the severity of these conditions depends on air quality, the geographic location of the property, and other local conditions over which Heartland Pergolas has no control)
Other defects not caused by Heartland Pergolas
Ordinary wear and tear
Heartland Pergolas and its employees are not qualified to approve, recommend, or advise as to the suitability of Heartland Pergolas products for all possible uses or applications.
The local building code authority or fire marshal’s office should be consulted on the safety and suitability of any Heartland Pergolas product for a proposed use.
A claim under this warranty must be reported in writing, with proof of purchase, to Heartland Pergolas, 21060 Holden Drive, Davenport, Iowa, 52806, within thirty (30) days of the date that the defect is first discovered or reasonably could be discovered. Heartland Pergolas will then have a reasonable time to inspect or, at Heartland Pergolas’ option, to have the product shipped to Heartland Pergolas for examination of the alleged defect. Heartland Pergolas may require photographs of components or the structure to ascertain misuse or improper installation. Heartland Pergolas shall be the sole judge of whether the product is defective and whether the defect is due to manufacturing or installation. If, after its inspection, Heartland Pergolas determines the claim is in accordance with the terms of this Limited Lifetime Warranty, then Heartland Pergolas will, at its option, replace the defective section or part or provide a refund according to the following schedules:
Residential property where the owner resides (limited to original owner)
0 to 25 years, full purchase price of products.
25+ years, 50% of purchase price of products.
All other owners and uses (limited to original owner)
0 to 15 years, full purchase price of products.
15 to 25 years, 50% of purchase price of products.
THE FOREGOING EXPRESS WARRANTY EXCLUDES ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY, IS LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY CONTAINED IN THIS WARRANTY DOCUMENT, UNLESS A SHORTER PERIOD IS PERMITTED BY LAW. IN NO EVENT WILL HEARTLAND PERGOLAS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR THE PURCHASE, INSTALLATION, OWNERSHIP, OR USE OF HEARTLAND PERGOLAS BUILDING PRODUCTS. YOUR EXCLUSIVE REMEDY AND HEARTLAND PERGOLAS’ EXCLUSIVE LIABILITY FOR ANY BREACH OF WARRANTY IS LIMITED TO WHAT APPEARS IN THIS DOCUMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
This warranty shall only be applicable & enforceable in the United States of America and Canada.