Shipping and Returns
Once your order is confirmed via down payment, we begin the manufacture and delivery process. Fulfillment is always contingent on demand, seasonality, and manufacture lead time. We do our best to give you accurate delivery estimates.
If your order is subject to delay, we will notify you of changes to your expected delivery date.
Canceling An Order:
Orders can be fully cancelled within 24 hours of placement, for a 100% discount. If you ordered via credit card, this refund is less the credit card processing fee. Orders cancelled more than 24 hours after placement are subject to partial refunds at the sole discretion of Peaceful Patios based on circumstance, material costs, and time elapsed since the order was placed.
When your order is being prepared for final delivery, you will receive a notification via email. We are always available via phone and email to answer delivery questions. When scheduling final delivery, you will be able to coordinate with our final-mile-delivery service to select a time that works for your schedule.
Delays occasionally happen, when they do, we will give you updates on expected time of delivery.
Shipment Delivery to Your Home:
Your pergola will arrive in a large truck and you or someone you appoint must be present to receive the order. We recommend having a crowbar, box cutter, and tin snips on hand to open the crate. Two individuals should be able to unload the crate piece by piece in about 15-20 minutes. The individual components within the crate are not very heavy. Please note that the delivery driver is not obligated to help unload your order.
Our products are durable, so receiving damaged parts due to shipping mishandling is rare. Please inspect the packaging of your order when it arrives. If you notice any damage, please document it with photographs and contact us immediately so that we can rectify the issue. Send photographs of damaged products to firstname.lastname@example.org and we will resolve the issue on your behalf at no additional cost.